The Surf Source

Website Policies

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Refund Policy

You can request a refund within 30 days of receiving your order. If the merchandise is defective we’ll return the full amount within five (5) days upon receipt of the returned merchandise. If the merchandise is not defective, there will be a 15% restocking fee—resin must be returned un-opened. If there are problems with your invoice, please notify us within seven (7) days of receipt. Please call (904) 247-0808 to request an RMA number.

Shipping Policy

Be assured, we ship orders as quickly as possible. We typically ship on the first full business day after your order is received. We will determine the most efficient shipping carrier for your order. The carriers we use are the U.S. Postal Service (USPS) and the United Parcel Service (UPS).

If your order requires the use of a freight company, we will contact you directly to discuss it. Once shipped, the shipment tracking information will be emailed to you. If there are any delays with having your order shipped, we will inform you via email or by phone.